Support
Last updated 4 September 2026
Most things can be sorted quickly. Here is where to start.
I cannot sign in
Use the "Forgot password" link on the sign-in page. We email you a link that works once and expires after 60 minutes. If the email does not arrive, check your spam folder before asking again - requesting a second link cancels the first.
I did not get my verification email
Verification links work once and expire 24 hours after they are sent. Sign in and we will send you a new one.
My placement level looks wrong
The placement test adapts as you answer, so a few unlucky questions early on can move the result. You can retake it. If the level still looks wrong, write to us and say which questions felt off.
Billing, refunds and cancellation
Cancelling stops the next renewal and keeps your access to the end of the period you have paid for. Where you buy as a consumer you have a statutory 14-day cooling-off period, unless you asked for immediate access to digital content and acknowledged that this ends the right to cancel. Refund questions go to [email protected] with the date and amount of the charge.
Anything else
[email protected]. A screenshot and the page address help. We aim to reply within two working days.